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Working at WingSwept >> Systems Administrator (Tier 2)
Systems Administrator (Tier 2)
Title:Systems Administrator (Tier 2)
Department:Managed Services
Are you a Systems Administrator who relishes the opportunity to provide top-notch technical support to clients as issues and needs arise? WingSwept is a managed service provider seeking a Tier 2 Systems Administrator for our team. We're looking for someone who is technically proficient in network support and genuinely cares about other people: their teammates, other coworkers, and our clients. If that's you, please review the details below and apply today if it seems like a good fit.

The responsibilities of the position include:
  • Provide remote and on-site workstation, server, and network support to a growing list of clients
  • Install, configure and maintain desktop, server, and network appliance equipment
  • Design and implement various network infrastructure pieces in an SMB environment
  • Fill various roles as part of a project team to work on various technology-related projects
  • Manage various backup technologies in order to ensure the integrity of client systems backups
  • Update knowledge base in order to provide continuity among other company personnel
  • Communicate ticket status and document updates to clients and technical staff as needed
  • Provide first level after hours and holiday on-call support on a revolving basis with other staff
  • Keep information regarding our clients, their data, and other sensitive information confidential
  • Investigate new technologies for use internally and in client environments
  • Monitor internal and client services for any possible issues and provide issue resolution
  • Interact with clients and vendors over the phone and in person in a professional manner

Minimum requirements:

  • Must be legally in the US and able to pass a US government background check
  • High school diploma, at least two years of secondary education preferred
  • Must have a valid driver license and reliable transportation for travel as far as 75 miles from the office
  • Must be able to work a full-time 40 hour work week, with occasional after-hours support
  • Exceptional computer and system administration skills on Microsoft-based clients and servers
  • Firm understanding of networking fundamentals
  • Good verbal and written communication skills for interactions with customers on a daily basis
  • Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a “win/win” attitude

Extra consideration given for any of the following:

  • Previous experience as a system administrator/engineer or equivalent role
  • Previous experience with ConnectWise PSA or Kaseya RMM
  • Intricate knowledge/experience with server and network diagnostics, design, and installation
  • Expertise with networking topics such as routing, VLANs, QoS, VPN
  • Expertise with Microsoft Windows Server, MS Exchange, or MS SQL
  • Expertise with VDI technologies (Citrix XenApp, MS RDS, VMWare View, etc.)
  • Expertise with virtualization technologies like vSphere and HyperV
  • Expertise with cloud hosting providers (AWS, Azure, others)
  • CompTIA Network+, Security+, Microsoft and other industry certifications
  • Experience with SonicWALL and / or Cisco firewalls and other appliances
  • Experience with scripting / automation (PowerShell, VBscript, Perl, WSH)
  • Familiarity with Linux/Unix based operating systems and system administration
  • Experience with phone wiring and phone switch installation / programming / maintenance
  • Experience working on project teams or with project management
Equal Opportunity Employer M/F/Disabled/Veteran
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