WingSwept is an employee-owned company seeking a Data and System Support Analyst within our application development division, to provide technical support for our Case Management and Tracking System (CMTS) across both cloud-hosted and on-premise deployments. This position combines system administration, data analysis, and customer support to ensure reliable operation of CMTS for  government agencies investigating fraud and abuse. Compensation for this position includes a competitive base pay and excellent benefits, including employee stock ownership, profit sharing, and a fully-vested 401(k) with matching contributions.

Primary Responsibilities:

• System Administration & Support
  - Monitor and maintain CMTS hosting environments in AWS/ECS (Linux/Docker containers)
  - Support on-premise Windows server deployments of CMTS Service
  - Perform OS patching, server setups/tagging, and backup configurations
  - Conduct backup and restore testing (daily/weekly tasks)
  - Install and manage SSL certificates
  - Perform CMTS installations and updates for hosted and on-premise clients
  - Connect to Linux bastion hosts for file-based management tasks
  - Troubleshoot Windows server issues and analyze application logs
  - Add new hosted clients to Terraform infrastructure configurations
• FedRAMP Compliance & Security
  - Execute daily, weekly, and monthly FedRAMP compliance tasks
  - Conduct security vulnerability scans and remediation
  - Perform security audits and monitoring
  - Work collaboratively with the Configuration Control Board to reduce
  risk
• Data Analysis & Reporting
  - Develop custom reports for clients (Excel + XML with SQL queries)
  - Perform database queries to investigate issues and analyze data
  - Support data migrations and test migrations
  - Assist with data entry tasks for internal and external projects
• Documentation & Process Improvement
  - Document customer configurations and management procedures
  - Maintain internal processes and procedures documentation
  - Update knowledgebase for team continuity
  - Identify process improvements and automation opportunities in AWS
  - Provide technical architecture recommendations
• Customer Support
  - Handle technical support for internal and external customers
  - Troubleshoot escalated customer issues
  - Review logs and perform SQL queries to diagnose problems
  - Configure properties files for customer environments
  - Ensure service levels meet SLA expectations
  - Work with team to provide technical specifications for customer service
  issues
• Additional Responsibilities
  - Project management of short-term and complex projects
  - Investigate new technologies for internal and client use
  - Act as an engineering resource across all team functions
  - Identify and escalate risks for mitigation
  - Maintain confidentiality of client data and sensitive information

Minimum requirements:

• Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions
• Must be able to pass both Department of Defense and corporate criminal background checks and drug test. US citizenship is required
• High school diploma, secondary education preferred
• Strong SQL skills for database queries and custom report development
• Three+ years of IT or related experience
• Good verbal and written communication skills for daily interactions with employees and customers
• Strong analytical and problem-solving skills
• Ability to provide leadership and mentorship to others and lead by example

If this sounds like a good fit for you, please apply today!

Equal Opportunity Employer M/F/Disabled/Veteran