WingSwept is seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base.  The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized organizational setting.

The Customer Success Manager will support the diverse needs of our clients and serve as the primary point of contact for all business relations.  The position will require working with clients to determine and understand needs, ensure day-to-day technical support is meeting expectations, and strategic technology direction is aligned with the clients’ unique business needs.  If you are comfortable wearing a variety of hats, thrive in a fast paced environment, and are comfortable holding conversations with C-level executives, you may be the Customer Success Manager that we are looking for.

Who we are:

• A Best Place to Work, as recognized by Triangle Business Journal and Business North Carolina
• A growing organization that has been in business since 2000
• A team that strives to improve productivity and efficiency for all clients
• A team that sees the bigger picture and works together to determine the best solution for our clients

Who we are looking for:

• Energetic people that love serving customers with technology issues
• Individuals that go the extra mile to help clients be productive
• Team players willing to share ideas and work together
• Organized people able to learn new environments and technologies quickly
• Detail oriented individuals with low error levels

Required Skills and Knowledge

• Exceptional problem solving and analytical skills
• Excellent written and verbal communication skills
• Comfort speaking with business executives and owners at their level
• Working knowledge of Microsoft applications, cloud apps, small business network configurations, and security
• Awareness of business processes/operations and applying technologies to improve them
• Experience providing technical support in a business environment
• Experience prioritizing and meeting deadlines both individually and in cross-functional teams
• 4+ years of technical account management experience
• Familiarity or experience with project management practices