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Working at WingSwept >> Systems Analyst (for WingSwept Client)
Systems Analyst (for WingSwept Client)
Title:Systems Analyst (for WingSwept Client)
Location:Raleigh, NC
Department:Raleigh, NC

WingSwept is seeking a Tier 1 Systems Analyst on behalf of a client located in East Raleigh. This Systems Analyst would be employed directly by the client, who offers competitive pay and benefits, including company-paid health insurance and a 401k match program.

The responsibilities of the position may include:

  • Provide first-level end-user support, including troubleshooting basic issues with computer hardware, network/internet connectivity, email, and software applications as well as completing user requests for password and user account administration
  • Master and manage manufacturing floor system software
  • Create properly formatted tickets for user calls & emails in tracking software as the work occurs
  • Ensure constant service ticket flow by escalating tickets that require higher level assistance
  • Coordinate with MSP for scheduling of service visits and technician support phone calls with users
  • Maintain inventory of equipment
  • Communicate ticket status and document updates to users and MSP as needed
  • Follow prescribed standard operating procedures for the completion of routine tasks
  • Perform basic computer hardware and software installations, configurations, and remediations
  • Create, utilize, and maintain documentation for tasks and procedures
  • Read educational materials as needed and directed for job proficiency

Minimum requirements:

  • Must possess excellent verbal and written communication skills for daily interactions with end users both in person and on the phone
  • Must have an affinity for computers and a broad knowledge of various computer systems and how they work.
  • Must have a thirst for knowledge and an ability to quickly tackle new problems by using available research tools and methodical processes to successfully remedy issues with little supervision
  • Exceptional computer and system administration skills on Microsoft based clients and servers
  • Firm understanding of the configuration of basic networking components and peripherals
  • Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a “win/win” attitude
  • High school diploma, at least two years of secondary education preferred
  • Must have a valid driver’s license and reliable transportation to the office
  • Must be able to work a full-time 40-hour work week onsite at client location in East Raleigh which may include after-hours support at times

Extra consideration given for the following:

  • Previous experience as a system analyst, help-desk support provider, or equivalent role
  • Previous experience with procedure writing or other technical writing
  • Intricate knowledge/experience with workstation, server and network diagnostics, repair, and installation
  • Expertise with MS Windows Server, MS Exchange, or ConnectWise
  • CompTIA A+, Network+, and various Microsoft certifications
  • Understanding of the fundamentals of DNS
  • Experience with phone installation / programming / maintenance

If this job sounds like a potential fit for you, please apply today!

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