WORK@WINGSWEPT

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Working at WingSwept >> Customer Service Representative
Customer Service Representative
Summary
Title:Customer Service Representative
ID:1027
Location:N/A
Department:Application Development
Description
WingSwept, LLC
Position Description: Customer Service Representative
 
Brief Company Description
WingSwept is a fast-paced web / technology consulting firm dealing with a large cross section of projects and industries. WingSwept's portfolio of clients extends to all 50 states and includes small & medium sized businesses, non-profits, educational institutions, federal government agencies and Fortune 500 companies. At WingSwept, we specialize in leveraging technology for our Government Services, Network Support, Web Development and Vertical Marketing Divisions. We exceed our clients’ needs by providing client-specific services such as creating custom applications, building a technology infrastructure, providing secure offsite monitoring and more.

Job summary
WingSwept has an immediate opening for a Customer Service Representative with an eye for detail and a strong work ethic. The position will be responsible for all areas of customer interaction and will be the primary interface between the company and our Repair Shop Website customers. This position is for full-time employment. This job is located in Garner, NC and offers competitive salary and benefits.

The responsibilities of the position will include:
  • Routinely update websites with localized content, build common reports of activity/results and phone support on basic web questions. Monitor the customer’s website through the various stages of development.
  • Contact current customers from time to time as needed for website updates and collections.
  • Maintain accurate records of sales and service tickets.
  • Perform administrative and clerical functions to support office operations and sales efforts.
  • Maintain company customer records and CRM records for all customers and prospects.
  • Perform normal duties associated with being a  Customer Service Representative.
  • Keep all customer blog entries current on corporate website.
  • Must convey a consistent, upbeat and positive attitude when interacting with customers and prospective customers.
 
Minimum requirements
  • Bilingual preferred; at a minimum, the ability to understand and to make one's self understood to all Spanish speaking individuals.
  • Must be able to manage multiple tasks with deadlines at one time.
  • An eye for detail and a creative disposition.
  • Must be able to handle customers who are upset about particular situations and policies.
  • Must possess excellent written and verbal communication skills, ability to follow disciplined processes, excellent typing skills, a working knowledge of HTML , Excel, MS Word and web browsing in Explorer, Firefox and Chrome. SEO and SEM knowledge a plus.
  • Must know Microsoft Office Programs, Adobe Acrobat, Adobe Photoshop, and other basic Windows programs.
  • High school diploma.  At least two years of secondary education preferred.
  • Must be able to work a consistent schedule during normal business hours which will require working until 6pm.
  • Must have reliable transportation available during working hours.
  • Must be able to pass a criminal background check and drug test. 
Compensation
Compensation will be determined based on the qualifications of the candidate.  Salary histories and references are required.   

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
 
 
This opening is closed and is no longer accepting applications
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