WingSwept, LLC

Position Description:  Software Training and Support Consultant

Brief Company Description                
WingSwept is a fast paced web / technology consulting firm dealing with a large cross section of projects and industries.  WingSwept’s portfolio of clients extends to all 50 states and includes small & medium sized businesses, non-profits, educational institutions, federal government agencies and Fortune 500 companies.  At WingSwept, we specialize in leveraging technology for our Government Services, Network Support, Web Development and Vertical Marketing divisions.  We exceed our clients’ needs by providing client-specific services such as creating custom applications, building a technology infrastructure, providing secure offsite monitoring and more.

Job Summary
WingSwept is a team oriented organization, where the position of Software Training and Support Consultant is suited for a self-motivated individual who can achieve results through effective leadership, development and coordination of sales, marketing and internal processes while maintaining the core values and vision of our company.  This is a full-time position with benefits to include performance based bonuses, 401(k) with matching contributions, corporate chaplain, and a flexible work schedule.
The responsibilities of the position will include:

• Coordinate onboarding process for software application
• Training of new clients on software application (travel required)
• Provide first line support for issues experienced by clients using the software application
• Manage tickets submitted to either support or as new enhancements
• Account Management for software application clients
• Assist in testing new releases
• Keep software application User Manuals up to date with the new releases
• Provide license keys for maintenance renewals
• Call interested prospects to determine budget and needs assessment
• Follow up on demo/information requests from the website.
• Coordinate and schedule demos
• Provide software application demos
• Provide electronic quotes
• Manage prospect through the sales process
• Attend conferences as needed
• Attend and participate in team meetings
• Work with the team to research and complete written proposals

 
Minimum requirements

• Must be a US Citizen and able to pass US high level government security clearance
• Business degree or equivalent professional qualification and/or experience
• Extra consideration will be given to candidates possessing an MBA or similar educational background.
• Must be able to work a full-time 40 hour work week
• Good verbal and written communication skills for interactions with customers on a daily basis both in person and on the phone
• Ability to conduct research via the web and apply knowledge towards new research methods
• Must present a professional and dignified image to applicants, partners and peers
• Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a “win/win” attitude
• Must be able to pass a criminal background check and drug test
• Salary history and references required

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.